FAQ

• Is my project/organisation eligible for funding?

  The Screwfix Foundation fund registered charitable organisations’ projects that fix, maintain or improve building and facilities for the benefit of people in need throughout the UK. Please see our eligibility criteria here.
• How do I save my application to complete later?

  As you complete your application, the form will automatically save:

  • every 2 minutes

  • every 30 seconds after a data has been entered or a change has been made

  • after having entered a first answer and started replying to the second question

  • when clicking on “previous screen” or “next screen”

  • when clicking on another screen on the menu on the left hand side of the interface.

   

  To view your saved application, click on 'Manage my applications' under 'My account'.
• I clicked on "next screen" in the form but I am stuck on the same page.

  Make sure you have filled in all the required fields, in the required format, as detailed in the question. 

  If you are sure you have entered all information required, this may be to do with your internet browser.

  If you use Internet Explorer 7 or 8, please try again with a more recent version, or another internet browser.
• How can I see a copy of the application I submitted?

  When you submit your application, you will receive an email with a .pdf copy of the application you submitted.

  You can view your submitted application at any time by going to 'Manage my applications' and by clicking on the link "view" under the first part of your project.
• When will I get the outcome of my application?

  The Screwfix Foundation Board of Trustees meet each quarter in March, June, September and December. You will receive an outcome by email by the end of the month in which the Trustee meeting is held. For more information about our review process, please see our eligibility criteria.
• I haven’t heard back from you – what do I do?

  We aim to keep you updated by email at every step of the application, but sometimes these emails may not reach you. If you think you should have heard from us, please get in touch on [email protected].
• I clicked on "Lost password" but I haven't received an email with a link to create a password

  This might be because:

  - The email address you entered doesn't match any of the email addresses registered in our database. In this case, please check which email address you used to create your account (a confirmation email was initially sent to you), then click on "Lost password" and enter the correct email address.

  - You have made a typing error when entering the email address to which the link to create a password must be sent. Click on "Lost password" and enter the correct email address.

  - You haven't entered the correct email address when creating your account. Please contact us on [email protected], and request an update to your email address.

  Tip: If you have clicked more than once on "Lost password", only the last link received will be valid.
• I have tried to log into my account but get an error message

  If you are sure you have the correct address, please check if your cookies are activated in your browser by clicking on this link: https://www.whatismybrowser.com/are-cookies-enabled. If the answer is "yes", you may have to delete the cookies.

  Below is a link where you will find the steps to follow in order to delete the cookies based on the browser you use: http://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html.

  If you have tried the above steps but are still facing issues, please contact us on [email protected]. 
• How can I get in touch with The Screwfix Foundation?

  There is a lot of useful information on our website and information throughout the application form to guide you, but if you can’t find the information you’re looking for, you can reach us on [email protected].